Suspending is how you offboard someone in HelpBento. It revokes their access the moment you confirm, keeps their account and everything they created, and frees their seat. Owners and Admins can suspend members from Settings > Members.
Suspend a member
- Go to Settings > Members.
- Open the row menu on the member and choose Suspend Member.
- In the Suspend member? dialog, click Suspend member.
The member moves to the Suspended Members list and can no longer sign in to the workspace. Their seat is released to the pool straight away, so you can invite a replacement.
Reactivate a member
- In the Suspended Members list, open the row menu on the member.
- Choose Activate Member.
Reactivating needs a free seat in the member's pool: a paid seat for an Owner, Admin, or Editor, or a viewer seat for a Viewer. If the pool is full, the action is disabled and a tooltip explains why. Free a seat, buy more, or upgrade first. See Seats: buy add-ons & understand the limits.
Limits
- The last active Owner cannot be suspended. Transfer ownership to another member first.
- Only an Owner can suspend or reactivate another Owner.
- You cannot suspend yourself.
A member suspended automatically because your plan changed is tagged Plan limit in the list, to distinguish them from someone you suspended by hand. Reactivate them by freeing a seat or upgrading; upgrading to a plan that covers them restores them for you. See The Free plan & plan limits.