Trash is how you permanently delete an article. It is a two-step path with a 30-day safety net: an article sits in the trash first, where you can restore it, and is deleted forever only when you say so or when the countdown runs out. Archiving is the gentler option: it hides an article indefinitely and never deletes anything.
Move an article to the trash
- Open the Article actions menu (the three-dot button) on the article's row in the list.
- Click Move to trash.
Any draft, published or archived article can be trashed. To trash several at once, select them and use Move to trash in the bulk bar (see Bulk actions).
See what is in the trash
Trashed articles disappear from the default list. To see them, set the status filter to Trash. Each row shows a countdown such as 12d left, and hovering it tells you the exact day the article will be deleted.
Trashed articles are frozen: their row menu offers only Restore and Delete forever.
Restore an article
- In the Trash filter, open the row's menu.
- Click Restore.
A restored article always comes back as a Draft, even if it was published when it was trashed, so nothing goes live without you publishing it again. If the article's category was deleted while it was in the trash, you are asked to pick a category to restore it into.
Delete an article forever
- In the Trash filter, open the row's menu.
- Click Delete forever and confirm.
Only owners and admins can delete forever. This removes the article's version history and stats and cannot be undone.
The company-wide Trash page
Trashed articles and changelog entries from every knowledge base also appear together under Settings > Trash. From there you can Restore or Delete forever individual items, or click Empty trash to permanently delete everything at once.
The 30-day countdown
A daily cleanup job permanently deletes anything that has been in the trash for 30 days. If you trashed something by mistake, restore it before the countdown on its row reaches zero.