Inbox & Email Support
Receive, reply to, tag, and manage support requests. · 7 articles
Start here: Block spam senders (allowlist & blocklist)Stop unwanted senders from opening support requests by email with a blocklist, and guarantee important senders always get through with an allowlist.
Block spam senders (allowlist & blocklist)2 minConfigure a custom sending domain3 minConfigure replies: sender, signature & auto-acknowledgement2 minEnable the inbox & receive support emails3 minManage your tag catalogue: scopes, colours, merge & tagging2 minReply to a support request (and attach help articles)2 minTrack request status: awaiting reply, resolve, close & reopen2 minWork the inbox: list, filters, assignment & context rail3 min