Cancelling is done in the Stripe billing portal, which Settings > Billing opens for you. Only Owners can do this.
Cancel
- Go to Settings > Billing.
- Click Manage billing on the plan card.
- Cancel the subscription in the portal, then return to HelpBento.
Your plan card now reads Cancels on [date]. Nothing changes until that date: you keep your current plan, seats, and features through the end of the billing period you have already paid for.
When the period ends, your workspace lands on the Free plan. If you are above Free's limits at that point, the extra members are suspended and the extra knowledge bases and articles are unpublished rather than deleted, and custom domains are turned off. Everything is restored when you upgrade again. See The Free plan & plan limits.
Resume
Changed your mind before the period ends? Open Manage billing again and resume the subscription in the portal. The "Cancels on" notice disappears and your plan continues without interruption.