Every member of your workspace has one of four roles: Owner, Admin, Editor, or Viewer. The role decides which parts of the admin app they can open and what they can change. You pick a role when you invite someone, and you can change it later from Settings > Members.
The roles at a glance
| Role | In short | Seat type |
|---|---|---|
| Owner | Everything, including billing | Paid seat |
| Admin | Everything except billing | Paid seat |
| Editor | Content and inbox | Paid seat |
| Viewer | Read-only content and analytics | Free viewer seat |
Owners, Admins, and Editors draw from your plan's paid seats. Viewers use a separate pool of free viewer seats, so read-only stakeholders never cost you a paid seat. See Paid seats vs free viewer seats.
Capability matrix
| Capability | Owner | Admin | Editor | Viewer |
|---|---|---|---|---|
| View content and analytics | Yes | Yes | Yes | Yes |
| Edit and publish content | Yes | Yes | Yes | No |
| Inbox and contacts | Yes | Yes | Yes | No |
| Company settings and activity logs | Yes | Yes | No | No |
| Members: invite, change roles, suspend | Yes | Yes | No | No |
| Grant the Owner role, or change another Owner | Yes | No | No | No |
| Billing and plan | Yes | No | No | No |
The same list appears inside the app whenever you choose a role: both the invite modal and the Change role modal show what the highlighted role can do, so you always see what you are granting before you confirm.
Owner safeguards
- Only an Owner can grant the Owner role, and only an Owner can change the role or status of another Owner. An Admin sees no actions on Owner rows.
- A workspace always keeps at least one active Owner. The last Owner cannot be demoted or suspended; assign another Owner first.
- You cannot change your own role. Ask another Owner or Admin.
Change a member's role
- Go to Settings > Members.
- Open the row menu on the member and choose Change role….
- Pick the new role. Each option is tagged Paid seat or Free seat, and the panel underneath lists what that role can do.
- Read the footer. If the change moves the member between the paid and viewer pools, it shows the effect on your seats, for example "3 of 5 used after change".
- Click Change to [Role].
The new role applies immediately and the change is recorded in the activity log.