SapanBaseHelp Center

Block spam senders (allowlist & blocklist)

Inbox & Email Support2 min read · Updated 2 months ago

Once your inbound address is public, some of what arrives will be spam. Sender filtering drops it before a conversation is ever created. The controls live in the Spam filtering card at the bottom of Settings > Inbox, and appear once the email inbox is on.

Block a sender

  1. Under Blocked senders, type an address or a domain in Email or domain (for example spam@example.com or example.com).
  2. Click Block.

Email from a blocked sender is dropped silently: no conversation, no bounce, no notification back to the sender.

Always allow a sender

  1. Under Always allow, enter the address or domain.
  2. Click Allow.

Allowed senders bypass spam filtering, with one exception: the blocklist always wins. If a sender matches both lists, the message is dropped.

To remove an entry from either list, click the bin icon next to it.

How matching works

EntryMatches
A full address, e.g. jo@acme.comThat exact address only
A domain, e.g. acme.comEvery address on that domain and on any of its subdomains, so jo@acme.com and jo@mail.acme.com both match

A leading *. or . on a domain is ignored, since subdomains match regardless.