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SapanBaseHelp Center

SapanBaseHelp Center

Getting Started

Create your account & company workspace
Get to know the admin dashboard
Manage your personal profile & avatar
Quick-start: set up your help center in 15 minutes
Sign-in options & resetting your password

Control what your agent answers: categories, instructions & handoff
Customise your widget: colour, icon, avatar, name & launcher
Restrict which sites can load your widget (domain allowlist)
Set up the AI chat widget: enable → add an agent to a KB → configure
Troubleshoot: the widget isn't appearing

Writing Articles

Article settings: excerpt, tags & slug
Format text: headings, inline marks, links, lists & quotes
Images: upload, paste, drag-drop, resize, alt text & captions
Rich blocks: callouts, code, tables, feature cards, embeds & dividers
Using the editor: slash menu, bubble menu & block handles
Write your first article

Branding & Appearance

Customize your knowledge base's appearance
Set your company name, logo & brand colour
Show or hide "Powered by HelpBento" branding

Knowledge Bases

Create a knowledge base & choose its type
Manage your knowledge bases: edit details, visibility & delete
Serve knowledge bases on a domain (root KB + path-based KBs)
Set up a custom domain: add, DNS records, verify & remove

Brand your changelog & serve it on its own domain
Create a changelog for your product
Reading the changelog: feed, permalinks & search
Write & publish changelog entries

AI Writing Assistant

Generate an article or a new section with AI
Get and act on AI feedback
Improve content with AI (grammar, clarity, tone, accessibility)
Turn on the AI assistant & set your company context

Add contacts manually & import from CSV
Manage a contact's profile: details, custom fields, notes & history
Merge a lead into a verified contact
Where contacts come from (auto-created from email & AI chat)

Analytics & Insights

Customise your dashboard (layout, KB & date-range filters)
How view counts work & when stats update
Read your analytics dashboard
See what readers search for and find nothing (content gaps)
Understand article stats, trends & reader feedback
What data we collect & privacy

Create categories & subcategories
Manage, edit & reorder categories
What happens to articles & subcategories when you delete a category

Inbox & Email Support

Block spam senders (allowlist & blocklist)
Configure a custom sending domain
Configure replies: sender, signature & auto-acknowledgement
Enable the inbox & receive support emails
Manage your tag catalogue: scopes, colours, merge & tagging
Reply to a support request (and attach help articles)
Track request status: awaiting reply, resolve, close & reopen
Work the inbox: list, filters, assignment & context rail

Team & Permissions

Invite team members (email or single-use link)
Paid seats vs free viewer seats
Roles & permissions: who can do what
Suspend or reactivate a team member
View activity logs (filter, search & export)

Importing Content

Import from Help Scout
Import from Intercom Articles
Import from Notion
Import from Zendesk Guide
Map your source categories during import (with AI auto-suggest)
Run an import again: duplicates, sync updates & history
Using the import wizard

Billing & Plans

Cancel or resume your subscription
Manage your plan: overview, upgrade & downgrade
Payment methods & invoices (incl. past-due payments)
Seats: buy add-ons & understand the limits (paid + viewer pools)
The Free plan & plan limits
The published-article limit on your plan
Your free trial: how long it lasts and what happens when it ends

Connect GitHub for doc-update suggestions
Connect Linear: prerequisites, defaults & disconnect
Create & sync Linear tickets from the inbox
Review doc-update suggestions (the suggestions queue)

For Your Readers

Find and read articles in a help center

Publishing & Versions

Article statuses: publish, unpublish, archive & restore
Autosave, recovery & edit conflicts
Bulk actions: publish, archive, trash & more from the list
Change an article's URL slug (old links keep working)
Edit a published article safely (the "Unpublished changes" draft)
Find, filter & search your articles in the admin list
Preview a draft or archived article before publishing
Trash: delete, restore & the 30-day purge

Changelog Developers

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